Better Customer Service with Job Management Software

15 October 2015 > General,

Top Reasons: Why having Job Management Software can help you deliver better service to your clients.

More often than not, the inspiration behind the move to implement job management software, like TimeTrak Professional, comes from the positive impact it will have on your business. These positive impacts can be anything from better administrative productivity, improved financial transparency or reduced paperwork. However not many people think about the added benefits that could drastically improve your customer relationships.

From the customer’s point of view, having better systems in place leads to better customer service, which then of course flows on to increased customer retention and referrals for your business.

Here are 3 ways that you might not have thought job management software could boost your company’s reputation:

Improved customer experience – more accurate quotes and invoices.

Have you ever received an invoice and thought to yourself “I don’t know what I’m paying for”? Accurate records kept through time recording, tasks notes and progress notifications, ensure clients know exactly what they’re paying for and what has been done for them.

Not only is this a great benefit that allows your clients to see what is being done to help them, but also for your staff. With staff keeping track of their time, entering this directly into the software with notations spelling out what has been done and when, it enables better communication both internally and externally.

Staff will enter time and materials spent on projects, this allows management to analyse the costs and profits of the Project. Capturing this information will allow more accurate quotes and this will ensure clients can budget accordingly, lowering the risk of damaging relationships later.

Recording time provides a digital trail of how much resource was spent on a project and where, and can assist with future quoting and staff workloads. With expenses and purchase orders being stored against the job, this offers transparency to your clients as all details are clearly displayed on the invoice.

By having this transparency in place, it is a great way to build trust with your clients and ensures that they are kept up-to-date and satisfied.

Improved communication and service delivery – flow-on effects of improved business processes.

The centralised platform can be used to keep up-to-date with projects, as well as providing a better service. Clients and staff can view progress, changes, staff notes and time recorded against the job, and log on to collaborate no matter where they are. By having these processes in place it can reduce the likelihood of a breakdown in internal communication and improves their ability to give better information to the client.

What does having improved internal communication mean for your customers?

By having better internal communication, clients are kept in the loop of progress and know what’s happening, when and by whom. It ensures that clients are always receiving the most recent updates and enables them to understand progress with ease. Sometimes to keep clients happy, it really is as simple as keeping the flow of information steady, effortlessly accessible, and easily understood.

Added value – show your customers you care.

There are a number of ways implementing a job management system like TimeTrak can add value to the service you provide to your customers:

  • Client Portal
    By having a Client Portal in place, customers are able to check on the progress of their projects at any time, either remotely or from their office. They can view job statuses, project updates, notes and expenses from the job, and if they need to they are able to log new jobs directly onto the platform which would then be escalated by a member of staff.

    The transparency of client portal is integral when adding value to the service you provide.
     
  • Reporting
    Reporting is a great tool to demonstrate to customers exactly what you are adding to their business. Create custom reports to use as a tangible means of showing the value you deliver, while also gaining insight into your own business.

    Providing your clients with a higher level of information could just be what makes you stand out from your competitors.

We could talk until we’re blue in the face about the benefits of job management software and what it can do for your business, but sometimes it’s more helpful and relevant to hear how it can improve the experience you provide to your customers.

Our TimeTrak Suite is a tool which when utilised fully, will empower the entire team; from the Service Co-ordinators, Administrators and Management to the Technicians and Service Providers. It allows them to view client and job specific information and react proactively with their clients, increasing informative communication and partnership.

If you want to learn more about job management software and how this could improve your business operations, get in touch with us today!

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