This tip of the week will take you through problem solving tips after an upgrade has been completed in all browsers as well as Android and IOS devices as well as extra trouble shooting steps that you can take before contacting the friendly TimeTrak support team.
Table of Contents
- Clear Browser Cache
Google Chrome – PC
Google Chrome – Android
Google Chrome – IOS
Safari – IOS
Firefox – PC
Microsoft Edge – PC - Clear Browser Cache, Cookies and Site Data
- Access TimeTrak from a “Clean” URL
- Still having issues?
- Enabled new settings and not behaving as expected?
- Want to know what’s new?
- Clear Browser Cache
After a TimeTrak upgrade the first trouble shooting step to take should errors occur is for users to clear their browser cache.
This ensures that none of the old version “code” that may be cached to your browser is being referenced to prevent errors and unexpected behaviour.
Google Chrome – PC
Google Chrome is TimeTrak’s preferred browser, to clear the cache on a desktop/ laptop device users can press Ctrl + Shift + Del to take them directly to step 4,5,6 or follow the below steps 1,2,3 from the top right hand corner of their browser:
Then follow the below steps:
Once the above steps are complete users can login to TimeTrak Professional as per usual.
Google Chrome – Android
Google Chrome is TimeTrak’s preferred browser, to clear the cache on a android device open Google Chrome and click as per below (1)
Then select Settings (2)
Scroll down and select Privacy (under the Advanced heading) (3)
Scroll down and select Clear Browser data (4)
Click the Advanced Tab (5)
Change the Time range to All Time (6)
Tick on Cached images and files (7)
Click Clear data (8)
Google Chrome – IOS
Google Chrome is TimeTrak’s preferred browser, to clear the cache on a IOS device open Google Chrome and click as per below (1) then select settings (2)
Select Privacy (3)
Select Clear Browsing Data (4)
Change the Time range to All Time (5)
Tick on Cached images and files (6)
Click Clear Browsing Data (7)
And then click Clear Browsing Data again in the confirmation pop up (8)
Safari – IOS
From the home screen select Settings, search and select Safari as per below:
Under Privacy & Security, select Clear History and Website Data and click Clear History and Data confirmation button as per below:
Firefox – PC
Application Menu in the top right hand corner (1), select settings (2) as per below:
Privacy & Security (3), search cache (4) and select Clear Data (5) as per below:
Tick on Cached Web Content (6) and Clear (7):
Microsoft Edge – PC
Select settings in the top right hand corner (1) and select settings (2)
Select Privacy, search and services (3),
Select Choose what to clear (4),
Change the time range to All time (5),
Select Cached images and files (6) and click Clear now (7).
- Clear Browser Cache, Cookies and Site Data
If, for some reason, errors are still occurring or TimeTrak is not behaving as expected the next trouble shooting step would be clear the user’s browser cookies and site data as well.
This can be completed following the steps from point one on the appropriate device but ticking on Cookies and Site data as well as Cached images and files before clearing the browser data.
Note: When clearing Cookies and site data user preferences within TimeTrak grids will be lost so users will need to add these back in again.
- Access TimeTrak from a “Clean” URL
On rare occasions the support team has found that issues can occur after an upgrade when users are accessing TimeTrak from a saved bookmark or link.
If you have completed step 1 and 2, the next trouble shooting method would be to access TimeTrak from a “clean” URL i.e. manually type the website address into the browser and login.
If this corrects the issue you should delete the saved link/ bookmark and add this back in again.
- Still having issues?
Feel free to contact the friendly support team via phone or email as per below in order for them to assist you via phone/ remote session on your machine in order to identify and resolve the issue ASAP.
support@timetrak.co.nz or phone NZ: 0800 12 00 99 AU: 1800 60 80 77
- Enabled new settings and not behaving as expected?
TimeTrak Professional:
When setting changes are made in the TimeTrak Admin Console the website needs to be refreshed in order for these to take effect.
TimeTrak Professional has a refresh button in the top right hand corner as per below.
Clicking this completes a website refresh allowing any user/ profile permissions to be applied.
TimeTrak Mobile:
This is covered here along with a link on how to clear your cache in mobile also covered here in point 1.
TimeTrak App:
The TimeTrak also needs to have its settings refreshed when user/profile permissions are made.
To do this from the menu, select refresh settings as per below:
- Want to know what’s new?
Click here for quick release videos covering the highlights of the release.
Full release notes that cover what’s new in more detail are also available, click here.